Junior Salesforce Support Analyst – CRM Platform Support

• Power seamless CRM support — keep Salesforce running at full speed for every business line.

Porto-based opportunity with a hybrid work model (up to 3 remote days per week)As a Junior Salesforce Support Analyst, You will join the Salesforce Factory team (BA, DEV, and QA) to help develop new features and support the Salesforce platform .

Your main responsibilities:Provide first-level functional and technical support to end-users for all Salesforce-related inquiries via email, ticketing system, or phone.

Diagnose, troubleshoot, and resolve Salesforce issues, including data integrity concerns, user access problems, and configuration errors.

• Escalate complex technical cases to the Squad Lead with clear, concise details when required.

Document all support requests, resolutions, and user feedback in the ticketing system to ensure traceability and continuous improvement.

Support basic system administration activities, such as creating/deactivating users and managing profiles and permission sets.

• Assist with monitoring Salesforce performance and identify potential areas for improvement.
• Help drive user training and adoption by creating basic training materials and supporting best-practice usage.
• Assist in maintaining standard Salesforce reports and dashboards to track key metrics and provide insights.

You're ideal for this role if you have:1–3 years of experience in a Salesforce support role or a similar CRM support environment.

• Strong troubleshooting and issue-resolution experience across common Salesforce scenarios.
• Familiarity with Salesforce standard objects and core functionalities.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Fluent English and the ability to communicate clearly, including explaining technical concepts to non-technical users.
• Customer-focused mindset and commitment to delivering exceptional user support.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Comfort working independently and collaboratively as part of a team.

It is a strong plus if you have: (optional)Salesforce Certified Administrator (ADM 201) or Salesforce Certified Platform App Builder certification.

• Experience with Salesforce reporting and dashboard creation.
• Familiarity with data loading tools (e.g., Data Loader).

Language Required for the role :English — fluent commandEligibility for the role :Only candidates with an existing legal right to work in Europe will be considered for this role.#MAKEYourCareerBETTERInterested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data. https: