Mid-Level to Senior Business Support Specialist – Banking Applications

Unleash your expertise in banking technology — empower vital financial systems from anywhere!Portugal-based opportunity with remote work model.

As a Mid-Level to Senior Business Support Specialist – Banking Applications, you will be working for our client, a leading player in the financial services industry. You will be instrumental in supporting and maintaining core banking applications, ensuring operational excellence, and driving continuous improvement. Join a team where innovation meets stability, and grow your career at the forefront of banking technology.

Your main responsibilities:Act as the primary contact for business users reporting issues on critical banking applications, delivering prompt L1 and L2 support.

Analyze application logs, review source code, and collaborate with end users to diagnose and resolve incidents efficiently.

• Monitor application performance and availability, managing incidents according to agreed SLAs.

Communicate effectively with both business stakeholders and technical teams to coordinate incident resolution and provide updates.

• Document incidents, resolutions, and workarounds thoroughly to maintain a comprehensive knowledge base.
• Identify recurring issues and escalate to prevent future disruptions proactively.
• Support testing and deployment activities for application updates and patches within the change management process.

You're ideal for this role if you have:At least 3 years of experience in L1/L2 application support, preferably within financial services or a regulated environment.

• Proven troubleshooting skills, with the ability to diagnose complex issues under pressure.
• Strong proficiency in SQL and a foundational understanding of object-oriented programming.
• Degree in Computer Science, Information Systems, Finance, or a related field.
• Fluency in English at a B2 level or above.

It is a strong plus if you have:Familiarity with core banking concepts such as payments, settlements, trade finance, or risk management.

• Knowledge of ITIL practices, including incident, problem, and change management.
• Experience with ticketing tools like ServiceNow or Jira Service Management.
• Exposure to monitoring tools such as Splunk or Dynatrace, or scripting skills for automation.

Language Required for the role:Fluent EnglishEligibility for the role:Only candidates with an existing legal right to work in the European Union will be considered for this role.#MAKEYourCareerBETTERInterested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.https: