Senior ServiceNow CMDB System Administrator – ITSM & Configuration

Unleash innovation in IT service management — lead the next generation of ServiceNow excellence!Lisbon-based opportunity with hybrid work model (up to 2 days remote).

As a Senior ServiceNow CMDB System Administrator, you will be working for our client, a leading player in digital infrastructure and ITSM solutions. You will play a pivotal role in managing and优化 ServiceNow’s CMDB module, ensuring system health, performance, and continuous improvement—driving efficiency and transforming IT operations.

Your main responsibilities:Manage and optimize the health of the CMDB modules, ensuring accuracy and consistency of Configuration Items (CIs) and related data.

Review and refine existing configurations, including attributes, workflows, groups, and teams, to enhance system performance.

• Prepare and adapt the CMDB groundwork to support the effective implementation of ITSM within ServiceNow.
• Lead initiatives to improve business processes, manage ongoing improvement projects, and propose automation solutions.
• Maintain comprehensive technical documentation and oversee upgrades or changes to the ServiceNow instance.
• Manage permissions, access rights, and roles to ensure security and compliance.
• Monitor and maintain optimal instance performance through regular health checks.
• Troubleshoot and resolve day-to-day system issues, implementing permanent solutions where possible.
• Deploy updates and automate notifications, reports, and data imports to streamline operations.
• Provide process training and support to business owners and system users.

You're ideal for this role if you have:At least 5 years of experience working with ServiceNow, specifically in CMDB management and ITSM workflows.

• Strong expertise in ServiceNow configuration, administration, and development.

Practical knowledge of scripting languages such as JavaScript, HTML, XML, and familiarity with Web Services REST, API, and SOAP.

• Experience troubleshooting system issues and implementing sustainable solutions.
• Knowledge of ServiceNow best practices aligned with ITIL standards.
• Fluent command of English (B2-C1 level).
• It is a strong plus if you have: (optional)ServiceNow CSA – Certified System Administrator.
• Experience with ServiceNow CMDB Fundamentals, ITOM, Discovery, and Service Mapping certifications.
• Knowledge of infrastructure management and ITOM solutions.

Eligibility for the role:Only candidates with a legal right to work in Europe will be considered for this role.#MAKEYourCareerBETTERInterested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.https: